Where to send a message
General questions and feedback: [email protected]
Partnerships and press: [email protected]
Expect a response inside two business days for most emails. If your note concerns a specific review, please paste in the page URL and spell out the detail you believe is incorrect. That makes it faster for us to re-verify it and return with an accurate answer.
Topics we are happy to pick up
- Information that has gone stale. Bonus conditions and withdrawal processes shift all the time on the operator side. Point out what no longer matches and we will re-check it before touching the page.
- Requests from operators. Any casino is welcome to ask for a review. The one rule we apply across the board: our testing dictates the result, and no payment can move a score.
- Your personal experience. If a payout took longer than it should have, or a support agent genuinely impressed you, tell us about it, since real player accounts shape when and how we revisit a casino.
What we cannot handle
One honest caveat: we write independent reviews, but we have no account-level access at any of the casinos we cover. We cannot reset your password, chase a payment stuck in review, or step into an account dispute on your behalf, because those requests belong with the operator's own support desk. Where a casino refuses to engage with a legitimate complaint, the next move is to escalate to the regulator that issued its licence.
Looking for gambling support?
If your gambling has started to feel out of control, please don't put it off. Our Responsible Gambling page pulls together free, confidential help services for every market we publish in. For adults 18 and over only.